Master Concept · GWS AI Training

Google Workspace AI

Empower Daily Workflow with AI

Potential use cases, by department — and which tool would build each one.

Gmail
Drive
Sheets
Docs
Forms
Chat
Meet
Calendar
Gemini
Apps Script

Three ways to build

Empower your workflow with Google Workspace AI

Easiest to buildMost powerful
Skill

Your expert, on call

Teach Gemini one job once — your tone, your format, your handbook. Stack several in one prompt, or let Gemini pick the right one.

Studio

Work that runs itself

Describe it in plain language. Triggers on Gmail, Drive, Forms, Chat — and now Slack, HubSpot, Jira and webhooks.

Apps Script

Build anything, your way

Any API, any schedule, any logic. Also what Studio’s own custom steps are written in.

Gems are becoming skills. From 17 Nov Gems move to Settings; they keep working until at least March 2027, then convert to draft skills each creator must activate. “Ask a Gem” can no longer be added to new Studio flows.

Marketing Sales & BD Finance HR Admin & Ops

Potential use cases

Marketing

To be confirmed
To be confirmed

Brand voice

Skill

Trained on your own published work, so nobody re-explains tone in a prompt again.

Tone
✓ Plain, direct, no jargon
✓ Short sentences
× “leverage”, “synergy”
Drive
Gemini

Lead triage

Studio

A mail arrives, Gemini reads and classifies it, the right team gets it in seconds.

Chat
New lead · Enterprise
Acme Corp — 500 seats, renewal Q3
→ routed to Sales
Gmail
Gemini
Chat

Event follow-up

Studio

Gemini writes a personalised note to every attendee from what they signed up for.

Draft
Toattendee@acme.com
“Thanks for joining — here is the flow we demoed, and the template.”
Forms
Gemini
Gmail

Potential use cases

Sales & BD

To be confirmed
To be confirmed

Proposal drafting

Skill

Trained on the proposals you actually won, not a blank page.

Outline
1 Problem   2 Approach
3 Scope    4 Price
Drawn from 12 proposals you won
Drive
Gemini

Meeting notes into CRM

Studio

Gemini summarises the call and writes it straight onto the deal record.

Deal record
Acme — renewal
Wants a 3-year term; budget confirmed Q2
Next: send pricing by Friday
Meet
Gemini
HubSpot

Quote chasing

Studio

Five days of silence and a context-aware follow-up is already drafted for you.

Draft · day 5
“Following up on the 500-seat quote — happy to walk through the renewal terms this week.”
Gmail
Gemini
Gmail

Potential use cases

Finance

To be confirmed
To be confirmed

Renewal alerts

Studio

Gemini writes the context so the owner gets a decision, not a date.

Chat
Acme renewal in 30 days
Usage down 12% since January
Risk flagged — owner notified
Sheets
Gemini
Chat

Expense checks

Studio

Gemini flags what breaks policy before a human ever sees the claim.

Flagged
Claim #882HK$2,400
× Over the per-diem limit
Forms
Gemini
Gmail

Invoice extraction

Apps Script

Gemini reads the PDF, pulls the amounts, matches them against the system.

Extracted
VendorFreshworks
AmountUSD 12,480
MatchPO-2291 ✓
Gmail
Gemini
Sheets
Finance System

Potential use cases

HR

To be confirmed
To be confirmed

Policy answers

Skill

Staff ask in plain language; your own handbook answers.

Asked
“How many days annual leave?”
→ 14 days, +1 per year of service
Handbook
Gemini

Onboarding

Studio

One hire triggers the accounts, the checklist and a welcome written for them.

Checklist
☑ Workspace account created
☑ Equipment requested
☐ Buddy to assign
Forms
Gemini
Docs
Chat

CV screening

Apps Script

Every CV scored against the job criteria, ranked before anyone opens one.

Ranked
Candidate A88
Candidate B64
Candidate C37
Drive
Gemini
Sheets

Potential use cases

Admin & Ops

To be confirmed
To be confirmed

Minutes into actions

Studio

Gemini pulls the actions out of the meeting and assigns them.

Actions
☐ Send revised quote — Jane, Fri
☐ Book follow-up — Tommy, Mon
☐ Update forecast — Zorro
Meet
Gemini
Chat

Document approval

Studio

Gemini says what changed, so the approver reads a line not a file.

What changed
Clause 4 — payment 30 → 45 days
Clause 9 — liability cap added
Drive
Gemini
Gmail

Staff lookup

Apps Script

Ask in Chat, get the answer from the directory. No one opens a sheet.

Answer
Esther Wan — AI-Native Development
AI & Training Team · ext. 2841
Chat
Gemini
Sheets

Wrap up

Pick one. Build it today.

01

Skill

Your tone, your format, your handbook. Several can stack in one prompt.

02

Studio

It runs without you, and every system is on the connector list.

03

Apps Script

Anything else. Any API, any schedule, any logic — under six minutes.

Build one flow
before you leave

Pick a card from your team’s slide. Build it. Then try to break it.

Admins must switch on third-party connectors and webhooks — they are off by default, and the connectors are still Beta.